Refund policy

At FiggyFigar-O, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

  • Proof of purchase is required

  • Items must not be damaged due to misuse

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Personalized or custom products

  • Hygiene-related items where applicable

Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds will be issued to your original payment method

  • Refund processing time: 5–10 business days

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a defective or wrong item, contact us within 48 hours of delivery.

How to Request a Return

To start a return, contact:

Email: figaro.dudre@hotmail.com
Address: 1487 Avenue Émard, Montréal QC H4E 2C3, Canada